Parent Guide

ARRIVALS AND DEPARTURES

Arrivals between 3 and 5pm Sunday.
Departures before 11am Saturday.
If you need to arrive or depart outside of these times, please inform the office and we will do our best to accommodate your needs.

SUGGESTED EQUIPMENT

Riding hat – tested to British Safety Standard PAS 015 or equivilant
Body Protector conforming to BETA standard (Essential if doing Cross Country)
Jodphurs or trousers suitable for riding. (Track suit bottoms are preferable to jeans)
Riding boots. (These must have a clearly defined heel, NOT Wellingtons or trainers – or shoes with a wedge or flat sole)
Gloves
Casual wear for evenings
Trainers or gymshoes
Toiletries – toothbrush, paste, flannel, face towel, bath towel, shampoo, hairbrush, hairties
Swimming suit/trunks
Wet weather clothing
All bedding is provided, so no need to pack your duvet!

OPTIONAL

Shirt and Tie (for end of week ‘Show Day’ competition)
Wellington Sweatshirt and/or T-shirt.
BHS Progressive Riding Test Certificate. (If already achieved, please bring for additional Stickers)
Notebook and pencil

POCKET MONEY

Pocket money to cover sweets, gifts, etc. is required. £30 per week should be sufficient to cover this. Pocket Money should be handed in on arrival for safe keeping and your child will be given time to spend their money on a daily basis. Excursion costs are included in the holiday price for 2016.

MEDICAL

Where appropriate, please provide in writing any information concerning medical conditions and medication currently being administered. Any pills or medicines must be handed to the Junior Course Supervisor on arrival together with precise details of administration. Please note we are unable to give medicine such as Calpol without written consent from the parent/guardians. If you feel your child may need to take medicine during their time with us please bring this with you for their holiday.

TELEPHONE

We would be grateful if you would refrain from telephoning your child, as experience has shown that children settle in better if undisturbed by personal calls, especially in the first few days. It is also difficult to get children to the telephone during their activities which are held in different parts of the Estate. Our Holidays Co-ordinator is available if you wish to ask about your child or check on their safe arrival. Normal office hours are 9.00 am – 5.00 p.m. Office numbers are 01189 225379 or 01189 326308. The Cabin Supervisors also carry a mobile phone at all times out of office hours, but this number is for EMERGENCIES ONLY PLEASE: 07826 708081

LOST PROPERTY

Lost / left property can be posted on at owners expense. Please ensure ALL ITEMS ARE CLEARLY MARKED WITH OWNER’S NAME. We can not be responsible for lost clothing or equipment. Mobile phones and computer games are not recommended as they are easily damaged or lost.

Un-named lost property will be listed on the Lost Property page of this website, and we will happily return any items to you at your own expense.

CANCELLATION

Wellington Riding reserves the right to cancel bookings for any reason beyond our control, in which case all monies paid will be refunded.  In the event that guests have to cancel, notice must be given in writing more than four weeks prior to the start date of the holiday, the deposit payment will be retained.

Refunds are not made.

In the event that guests have to cancel within four weeks of the start date of their holiday, fees are due in full and no money will be returned (see insurance above).If guests wish to change the date of their holiday, notice must be given in writing at least four weeks before the start date of the holiday. We will endeavour to find and offer another available and acceptable date within the current year. If such alternatives cannot be accepted within the current year, all payments will be retained to defray costs of the cancellation (see insurance below.) An administration fee of £25.00 will be charged for each change made. Failure to provide required notice in respect of cancellations or changes to holidays will result in all monies being forfeited.

CANCELLATION INSURANCE

It is essential that clients are covered by a fully comprehensive activity holiday insurance. Unfortunately we can no longer provide this for you. When considering your insurance, please ensure that horse riding, including jumping, is covered by your policy. Please provide written evidence of this policy before the start of the holiday.

DISCIPLINE AND RESPONSIBILITY

Living alongside and mixing with other children is a valuable part of the holiday experience and we try to ensure that everyone is included. Every child wishes to enjoy their holiday and we keep a close check on teasing, bullying or any other anti-social behaviour that may spoil an individual’s enjoyment. Our experience over the years means this is rarely a problem, but please tell your children that they must speak to an Instructor or Supervisor if this should occur. If your child informs you of a problem, please contact the office so that we can take immediate steps to remedy the situation. When necessary, we will be firm with children who are affecting the enjoyment of others. If problem behaviour is persistent or serious we will contact the parent or guardian. We reserve the right to send any child home immediately at parent/guardians expense and to charge for any costs incurred. No refunds will be made for any children sent home for behavioural reasons.

HOW TO BOOK

Please complete the booking form and send with deposit of £100.00 per child, per week, (or if not less than 30 days to arrival date, the full fees) to: Junior Course Administrator, Wellington Riding, Heckfield, Hook, Hampshire RG27 0LJ

Tel: JC Direct Line – 01189 225 379; Office: 0118 932 6308 Fax: 0118 932 6661

Email: holidays@wellington-riding.co.uk

AND FINALLY

We, at Wellington Riding, would like to assure you we do our very best to make sure your child has a SAFE, INSTRUCTIONAL and HAPPY time with us. The staff, horses and ponies look forward to welcoming riders to the wonderful world at Wellington !!!