Café Assistant, Saturday or Sunday

Reporting to: Café Supervisor

Hours of Work: Includes one weekend day with additional hours if available according to the catering rotas & events schedule. Normal weekend hours 08.30am until 5.00pm with break for lunch.

Overall Objective: To perform a variety of duties in the Kitchen/Café Counter to ensure an excellent customer experience.

Rate of Pay: from £5.30 depending on experience

Specific Duties and Responsibilities:

Positively promote and protect the reputation of Wellington Riding at all times.
Assist the Café Supervisor to maximise sales by dealing with customer enquiries in a timely and efficient way.
Take customer orders
Make coffee/tea using specialist equipment provided.
Keep service counters and food cabinets clean, tidy and fully stocked.
Inform Chef or Café Supervisor of low stock levels.
Assist in the cleaning and clearing of tables.
Use the dishwasher and wash up as necessary.
Ensure the food & drinks are served to the correct temperature and portion size.
Clean relevant service, preparation and storage areas using correct chemicals where appropriate and sign cleaning schedules as necessary. Must be completed at the end of every day.
All refuse to be removed from the Kitchen/Café Counter and put into the correct refuse bins.
Project a professional image to all internal and external customers ensuring correct grooming, and maintaining the dress code as per the uniform policy.
Ensure that correct closedown procedure is followed ie. Everything is left clean, tidy and secure, ready for the next days’ trade.

Health and Safety

Ensure all accidents and recorded in the relevant accident books.
Use the correct handling and lifting procedures as outlined in the H&S Manual.
To support safe working practices and observe the Employers Health & Safety Policy in all procedures and methods.

Ensure all tasks are carried out in accordance with the café’s health, hygiene, quality and safety standards.

Customer Service

Serve all food from the counter using correct tools and presentation techniques
Should be personable to deal with customer queries and requests.
Promote customer care through all actions and behaviours.
To co-operate with all staff
To support safe working practices and observe the Employer’s Health & Safety policy.

Person specification:

Friendly & approachable attitude
The position requires commitment, focus and reliability
You must be flexible with regards to duties and hours
Attention to detail and pride in your job
Sound communication skills
Ability to multi-task as necessary & work in a busy environment
Dealing with all clients in a professional manner

Other Information:

Holidays – 28 days including statutory holidays calculated on a pro-rata basis. Due to the needs of the business statutory holidays are considered to be normal working days. Holiday requests should be made in writing according to the holiday guidelines.