Booking Terms and Conditions

Terms and Conditions – effective for lessons from October 2020

Lessons can be booked via our online booking system hosted by EC Pro.  You can access this system in several ways:

Via our website www.wellington-riding.co.uk and select the Riding School menu.  The link is there for registration onto the system.  It is also available via http://wellington.ecpro.co.uk/login

Via the EC Pro app which can be downloaded to your mobile device.

In person at Wellington Riding reception daily between 9.00am & 5.00pm or by phone 0118 932 6308 or by email ridinginfo@wellington.co.uk.

If you have any issues with your registration or booking please do not hesitate to contact our reception team.

Lessons prices are show on our website.  Bookings for both group and private lessons are subject to the following booking conditions:-

Payments & Refunds

Payment must be made in full at time of booking for all lessons. Refunds are not given

Bookings for all lessons close 12 hours before the lesson.

Once booked, if you are unable to make a lesson and wish to reschedule, they may be transferred to an alternative date provided that 36 hours notice is given via the online system. Any cancelled lesson that is eligible for a transfer will have the associated value token added to your user account.  This token is then available to rebook lessons.

If appropriate notice is not given, cancellation will occur without transfer and no token or refund will be issued.

Tokens are valid for 6 months from issue.

If any rider ceases to ride at Wellington Riding, any lessons purchased but not booked in will be held for a period of 6 months after which time they will be deemed invalid. Lessons may be transferred to another rider within this time if the lesson holder or parent/guardian gives notice in writing.

Riders on their own horse receive a 20% discount on group and private tuition.

Covid-19 Cancellations

If a lesson needs to be cancelled inside of the cancellation notice period due to a rider having Covid-19 symptoms or exposure to Covid-19 please call the bookings team on the number above to have the lesson cancelled and a token issued. A minimum of 1 hours notice and evidence is required.

Covid-19 Safety

Clean riding gloves must be worn by all riders

Clients must supply their own equipment, a riding hat to current UK standards and appropriate footwear. Current standards can be found at reception.

Currently we are unable to lend hats or boots due to Covid-19 hygiene reasons.

We reserve the right to take a Client’s temperature if they are showing symptoms of Covid-19. If it is deemed that you are unable to ride we will credit the lesson cost or token to your account.

Private Clients

Regular 45 minute private clients can make a request for a templated slot. ‘Templated’ lessons must be booked via the online booking system at least 6 days in advance or the slot will become available to other clients and an alternative slot cannot be guaranteed.  If you are unable to make a ‘templated’ slot for any reason please let the office know so they may make the slot available to others.

Lesson Changes & Timetable Alterations

Wellington Riding reserves the right to make changes to lessons or coaches if necessary, including cancellations at short notice. In every circumstance we will endeavour to notify clients of such changes.